Refund Policy

Thank you for shopping at SIKASUTBOLA!

We specialize in premium, elite, and limited-edition football boots. To maintain the quality and authenticity of our products, we have established a strict but fair return and exchange policy.

Please review the following terms before making a purchase.

1. Returns & Exchanges

We offer a 7-day return and exchange window, starting from the date your order's tracking status is marked as "Delivered."

To be eligible for a return or exchange, your football boots must meet the following conditions:

  • Unused and unworn: Boots must be completely unused, unworn, and in their original condition.

  • Indoor fitting only: Boots may only be tried on indoors, preferably on a clean, carpeted surface.

  • No signs of use: Boots must not show any signs of outdoor use, including dirt, grass stains, soleplate scratches, or creasing.

Important: Returns or exchanges will be strictly rejected if the boots show any signs of use or damage that did not exist upon delivery.

2. Packaging & Original Accessories

All returned products must include their original packaging and accessories.

This includes, where applicable:

  • Original shoe box

  • Extra laces

  • Boot bags

  • Special accessories or limited-edition items included with the product

Packaging Requirements

To ensure the product arrives safely:

  • Do not attach shipping labels or packing tape directly to the original shoe box.

  • Always place the original shoe box inside a separate, protective shipping box.

  • Ensure all original accessories are included and properly packed.

Please note: Returns shipped without protective outer packaging, or with damaged or missing original packaging and accessories, will be rejected.

3. Non-Returnable Items

The following items are considered final sale and are not eligible for returns or exchanges:

  • Final sale products

  • Clearance or discounted clearance drops

  • Football boots sourced through custom personal shopping requests

Exception: These items may be eligible for a return or exchange if a structural manufacturing defect is verified.

4. Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility requirements.

Refund Approval Process

  1. Inspection: Our team will inspect the returned product, packaging, and accessories.
  2. Notification: You will be notified via email or WhatsApp whether your refund has been approved or rejected.
  3. Refund Processing: If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note: The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error made by SIKASUTBOLA.

Examples of errors on our part include:

  • An incorrect boot size being shipped

  • An incorrect boot model being shipped

Return Shipping Recommendations

We strongly recommend using a trackable shipping service when returning your order.

Please ensure your returned item is securely packaged to prevent damage during transit.

Important: SIKASUTBOLA cannot guarantee receipt of returned parcels sent without tracking information.

6. Contact Us

For return, exchange, or refund enquiries, please contact us:

Email: sikasutbola@gmail.com

Please include your order number, a description of the issue, and relevant photographs (if applicable) to help us process your request.

Thank you for your understanding and for shopping with SIKASUTBOLA!